kK
karintorode K
1 reviews | Active since Jun 2016
16 Sept 2021, 12:16
Sim Deactivation
I received an sms from Virgin Mobile today informing me that my sim would be deactivated in 2 days and that I must contact customer care to port my sim/number. It's impossible to get hold of anyone at customer care, I have sent an email requesting my number be ported but I have no idea where I'm going to be ported to or if there is any cost involved AND is my sim going to be ported in time???? Am I going to be sitting with a deactivated sim in 2 days time??? Why does Virgin Mobile wait until the last minute to inform me??? Why wasn't I informed of this timeously??? I have been holding on now for 25 minutes trying to speak to somebody with no luck.
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Replies (3)0
Replies (3)
Virgin Mobile South Africa (Closed)'s replyOfficial
16 Sept 2021, 13:16Hi Karin,
We sincerely apologize for the inconvenience, it was certainly not our intention for this sudden change to happen.
You can visit any network provider of your choice. Please take your ID and proof of residence no older then 3 months for rica. They will provide you with a new sim card and the network provider must submit a port in request at no cost.
Port takes 24 to 48 working hours however we will release the number as soon as we get the port request.
Sincerely,
Refilwe
We sincerely apologize for the inconvenience, it was certainly not our intention for this sudden change to happen.
You can visit any network provider of your choice. Please take your ID and proof of residence no older then 3 months for rica. They will provide you with a new sim card and the network provider must submit a port in request at no cost.
Port takes 24 to 48 working hours however we will release the number as soon as we get the port request.
Sincerely,
Refilwe
Virgin Mobile South Africa (Closed)'s reply16 Sept 2021, 13:16
Official
Hi Karin,
We sincerely apologize for the inconvenience, it was certainly not our intention for this sudden change to happen.
You can visit any network provider of your choice. Please take your ID and proof of residence no older then 3 months for rica. They will provide you with a new sim card and the network provider must submit a port in request at no cost.
Port takes 24 to 48 working hours however we will release the number as soon as we get the port request.
Sincerely,
Refilwe
We sincerely apologize for the inconvenience, it was certainly not our intention for this sudden change to happen.
You can visit any network provider of your choice. Please take your ID and proof of residence no older then 3 months for rica. They will provide you with a new sim card and the network provider must submit a port in request at no cost.
Port takes 24 to 48 working hours however we will release the number as soon as we get the port request.
Sincerely,
Refilwe
kK
karintorode K's updateReviewer Update
16 Sept 2021, 13:25Thank you for replying but I am 2 hours away from the nearest town. It's not an option for me to go to my nearest provider. The sms that was sent should have had more detail about what to do
kK
karintorode K's update16 Sept 2021, 13:25
Reviewer Update
Thank you for replying but I am 2 hours away from the nearest town. It's not an option for me to go to my nearest provider. The sms that was sent should have had more detail about what to do
Virgin Mobile South Africa (Closed)'s replyOfficial
17 Sept 2021, 08:56We sincerely apologise for the inconvenience, it was certainly not our intention for this sudden change to happen.
Virgin Mobile South Africa (Closed)'s reply17 Sept 2021, 08:56
Official
We sincerely apologise for the inconvenience, it was certainly not our intention for this sudden change to happen.