DC
Deacan C

1 reviews | Active since May 2012

13 May 2015, 11:49

SICK AND TIRED NOW!!!

After years of being with Virgin with countless minor issues and the odd few major ones I always decided to keep renewing with them as they were still not too bad. The past year and abit I have been paying my ass off due to TERRIBLE NETWORK. it gets worse by the day, I can be at home, work, malls anywhere and my signal forever drops, and I use my data ALL day for my GPS but now I have to have my phone on DATA ROAMING 24/7 which is costing an arm and a leg! Anytime I have complained I get told to restart my phone or take my sim card out etc..im not a fool thank you very much, I know how to use technology and it has nothing to do with me restarting my phone or else I would be doing that every 15 minutes. I cant even cancel my contract because Virgin wants almost R10 000 settlement. But they cant even give me a detailed data usage report so I can use it against them to prove my damn data spend!!!! you will forever get horrible reviews from me and never again will I recommend you people

0
Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply13 May 2015, 14:44
Official
Hello DeacanRamos,

Thank you for taking my call and allowing me the opportunity to assist.

I have advised you on the possible options to resolve your data connection issue.

Kindly revert to my email should you require any further assistance.

Regards,
SM Team