SHOCKING SERVICE

Firstly, no one informed me that i had an upgrade due since May. I went to the store in December and was told then that i was long due for an upgrade. I ask what phone i can get but WOW, no stock so they will put my name on a list and call me back. A week later no one has called so i go back to the shop to find out, a different lady asks for my details cause they have no stock. i tell her my name is already on the list and no has phoned. <br> <br> My third attempt at the store, last week of theDec.....same story so i just walk out because it was getting annoying. <br> <br> Saturday i go in to go cancel my contract, they don't do cancellations on weekends. Oh well. <br> <br> Today i go back to cancel my contract. The gentleman at the shop is on the phone with cancellation people with music blasting in the background......i dont know how he heard the people on the other end of the phone. Then he tells me my last debit order will go off in March. HOW IS THIS EVEN MAKING SENSE TO THEM IF THE CONTRACT ENDED IN MAY? just cancel my contract with immediate effect. <br> Then i ask him for a Puk number for my sim....he tells me 1234. NO!!!! <br> <br> Is this the level of support to expect from Virgin? Its shocking!!