shocking service

Sim swap from Wed to Sat on a contract still not done. Zanele laughing and thinknitnis a big joke. She cannot speak proper English nor assist with any questions and she should NOT work with the publick. I phoned her on Saterday 9,Jan 2016 at 11:55 on ***. My cell ***. I am paying for a contract but has NO use of my new sim because of a \Rica"according to Zanele and that is after the lady at Virgin Mobile Shopbim Clearwater confirmed all is well and she declined me submitting my ID and proof of address. """