Shocking service

After waiting 3 weeks for my upgrade which I received yesterday, after I was promised to have been kept in communication with the whereabouts of the phone and to get a personal email from the person at Virgin who responded to my last complaint. Still no email and still no calls on when I would be receiving my phone.<br> So finally I get the phone yesterday, and NO SIM CARD was sent. The new phone requires a NANO sim, the old sim card certainly doesnt fit in there. I am so dissapointed. Was also promised a free month of not paying the contract. It is now a month since I have not used the phone! Disgusting service to say the least. The least they could have done was make sure the SIM CARD was included. Let's see how long they take to get this right.