She was trained well to lie

So this Refiloe chick called claiming to be sorry n throwing **** apologies all round. I told her i want my refund n she claimed there is no refund since there was usage on the sim card so i left it at that only to realize that that cant be true as there was no phone to use the sim card so i called 123 only for the consultant to confirm my story. So clever idiot Refiloe called still acting smart n apologetic only for me to confront her with the usage story she still had the guts to try justify her ********** act. She went on and on bottom line this ***** try to get me out of me wanting my refund even when her screen was proving that the sim card has not been used in months just so she will make money for her ********** company. N strange enough when i went to their branch at east gate guess wat i found out there are phones but only for new applications while upgrades are referred to head office. That is the most ******** n ********* thing i ever came across. I regret ever being mixed with this company