Settlement Letter

i have settled my account in October 2014, there account was handed over to lawyers ssda and they have provided me with the settlement letter however only last month when checking my itc report I've released that the account it still outstanding then I've again contacted the lawyers whom gave me the letter then i forwarded that letter to Virgin mobile. till to date i haven't received my settlement letter and I'm forever calling the head office but all i receive is empty promises. I don't blame the consultant but the company is responsible for the non response and they are not attempting to satisfy customers needs.<br> <br> What is it that one must do to clear her name and get a prompt response because im being taken from pillar to post