YC
Yengani C
1 reviews | Active since Jun 2015
13 Aug 2015, 15:10
Security Question
I always have a problem with Virgin Mobile Call Center Department, Regarding the Security Questions they ask.<br> On the 12 of August 2015 I called Virgin mobile call centre, I spoke to Khanyi, She also asked me some security question, she asked me to declare my \full ID number and residential address"I told her that I wont state my full ID number"
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Virgin Mobile South Africa (Closed)'s replyOfficial
13 Aug 2015, 16:50Hello Yengani,
Thank you for taking my taking my call and for raising your concerns with us.
As per our telephonic discussion I have explained that under the Data Protection Act, we as a company are obliged to take reasonable steps to confirm the identity of a telephone caller before proceeding with a call relating to a personal account or information. We have safeguards in place to prevent people calling in under a false pretence of acting on behalf of the customer.
Regards
SMT
Thank you for taking my taking my call and for raising your concerns with us.
As per our telephonic discussion I have explained that under the Data Protection Act, we as a company are obliged to take reasonable steps to confirm the identity of a telephone caller before proceeding with a call relating to a personal account or information. We have safeguards in place to prevent people calling in under a false pretence of acting on behalf of the customer.
Regards
SMT
Virgin Mobile South Africa (Closed)'s reply13 Aug 2015, 16:50
Official
Hello Yengani,
Thank you for taking my taking my call and for raising your concerns with us.
As per our telephonic discussion I have explained that under the Data Protection Act, we as a company are obliged to take reasonable steps to confirm the identity of a telephone caller before proceeding with a call relating to a personal account or information. We have safeguards in place to prevent people calling in under a false pretence of acting on behalf of the customer.
Regards
SMT
Thank you for taking my taking my call and for raising your concerns with us.
As per our telephonic discussion I have explained that under the Data Protection Act, we as a company are obliged to take reasonable steps to confirm the identity of a telephone caller before proceeding with a call relating to a personal account or information. We have safeguards in place to prevent people calling in under a false pretence of acting on behalf of the customer.
Regards
SMT