********,********** debits

Last month I was told about a special that was happening, the consultant called and tries to sell the special, to my surprise she was willing to fill out the forms for me because apparently the systems were down due to covid, she took down all my details including my banking details after the whole process she explained that I needed to go to any branch to sign but I didn't go after we confirmed that I don't qualify for the special because of the medical aid I was on. Then boom I got a shock of my life when VIRGIN ACTIVE debited my account, I called her and told her about it she assured me they would refund me, it was a back and forth that took almost 3 weeks until she eventually paid me back from her account.

So VIRGIN ACTIVE please explain to me why you tried debiting my account again this month???????

There is ***** happening in your company!!!!!!