******* service

when agreeing to a hand set upgrade in May 2015, I was assured that there was no change in my contract but just a admin fee of 100.00. However, they have changed my contract. I received 200.00 worth of calls, 1000 free sms's for R199.00. Now I get R75 airtime, 150mb data and no sms's for the same fee. I must be crazy to agree to this. I have also been over charged numerous times and never received a refund or even a call back when I reported this. I called them in November, trying to get this contract sorted and I am still waiting for a reply. I have called them three times in the last 2 weeks. Yesterday, I was promised a call at 14.00 and I am still waiting for this to happen. As far as I am concerned they can come and fetch their phone. I am contacting the ombudsman to have this laid to rest. I want nothing further with this excuse of a service provider. Virgin mobile is a bad joke.