AM
Annabelle M

1 reviews | Active since May 2016

27 May 2016, 20:03

*******

<p>they told me I do not qualify for an upgrade then three days later they debited my account. For what exactly? For an account that has expired n they denied an upgrade for ? Please keep ur phone n leave my money. Refund me the money u took for an expired account n let me be. Concidering that ur consultant said I can't just cancel my account m go to another service provider so why then debit my account? </p>

0
Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply29 May 2016, 14:56
Official

Thank you for taking my call . As per our telephonic discussion your upgrade application was declined however your existing contract still continues on a month to month until you decide to cancel .For further assistance please do not hesitate to contact us on 123 free from your Virgin Mobile sim card .