WL
Wilhelm L
1 reviews | Active since Mar 2009
03 May 2015, 17:14
Roaming not working again
Previously you canceled my roaming without a reason, and then you fixed it and even apologised and promised it will never happen again. I had my roaming activated when Virgin opened in SA (Was one of the first customers) years ago and it was always working. Now I am in Botswana busy with a big contract and my roaming is not working and I don't have comms. Check my account history, I roamed in Namibia, UK, Mali, Mozambique etc. Why did you remove it again without my consent ? FIX IT PLEASE. My phone is on here in botswana, I expect to see working signal VERY SOON.
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Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
04 May 2015, 10:45Hello fwlehman,
Thank for bringing this to our attention and our sincere apologies for the inconvenience caused.
Please revert to our email correspondence for closure feedback regarding the concerns raised above.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team
Thank for bringing this to our attention and our sincere apologies for the inconvenience caused.
Please revert to our email correspondence for closure feedback regarding the concerns raised above.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team
Virgin Mobile South Africa (Closed)'s reply04 May 2015, 10:45
Official
Hello fwlehman,
Thank for bringing this to our attention and our sincere apologies for the inconvenience caused.
Please revert to our email correspondence for closure feedback regarding the concerns raised above.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team
Thank for bringing this to our attention and our sincere apologies for the inconvenience caused.
Please revert to our email correspondence for closure feedback regarding the concerns raised above.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team