Refund never paid

Nedbank had incorrectly deposited money into Virgin Mobile account instead of Vodacom on the 15th July 2015. On the 23rd July, Nedbank requested that Virgin Mobile refund me with moneys that was incorrectly paid into their account. On the 17th August 2015, I was informed that I would need to send proof of bank account before the monies could be transferred. <br> <br> On the 19th I had not yet heard from any one of the Virgin Mobile consultants as to when the owing money would be paid. I have sent many emails and have made many calls to 'Kelebogile.Mosikare, I have noted that the emails have been received, but still no action has been put in place. <br> <br> I was informed on the 20th that the refund will reflect in my account on the 21st. Today, the 24th and still no sign of a refund or a contact. I contacted Virgin Mobile again today, but the consultant would like me to resend all my paperwork. Everytime I call Virgin Mobile, they cannot locate Kelebogile. I have had ENOUGH and require the money to be paid ASAP!!! I will never work with Virgin Mobile EVER<br> Regards<br> Nadine<br>