PROMISES NOT KEPT!!!

Item: Virgin Mobile South Africa (Closed)
Rating: 1
Author: Tinus D

<p>In a previous review we commented about Virgin Mobile unilaterally amending the terms of our package/contract. We recieved a call from Charles at Virgin Mobile and after explaining our complaint, he undertook and promised that it will be fixed on 01/06/2016. However when checking our airtime and data allocations on 01/06/2016 we found that it has not been changed. We tried to contact Charles and left messages for him to return our calls but with no avail to date.</p>

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Replies (1)

Virgin Mobile South Africa (Closed)'s replyOfficial

02 Jun 2016, 14:45

Hi Tinus,

Thank you for taking my call.

Please refer to my email correspondence and I will provide you with further feedback tomorrow as discussed.

Regards,

Londiwe.

Virgin Mobile South Africa (Closed)'s reply02 Jun 2016, 14:45

Official

Hi Tinus,

Thank you for taking my call.

Please refer to my email correspondence and I will provide you with further feedback tomorrow as discussed.

Regards,

Londiwe.