PREPAID DOESNT GET LOADED ON PHONE

Buying prepaid airtime on ABSA internet banking, it just never gets loaded on my phone. Sent emails with proof of payment, phoned customer service, sent emails again, NADA. 4 days later still no personal response or prepaid loaded.<br> <br> How do you do business with a company that just doesn't give you any response?? How is that fair towards the consumer because I cannot be THE only client out here with this problem!