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Anton D

1 reviews | Active since Nov 2015

20 Jan 2016, 09:02

Porting Failure

We reported this issue on 12 November 10 days after applying to port a number to Virgin Mobile after countless calls in which we tried to get assistance from Virgin Mobile. Since the first post on 12 November we received a response from Virgin Mobile but despite many further calls and emails the service never was rectified. We were promised that one of their technicians would call on is to sort it out, but nobody ever contacted us from the technical division. We gave up last week. We were ported back to Vodacom yesterday, 11 weeks after we app**** to port to Virgin Mobile. Suddenly old sms's that we never received whilst with Virgin Mobile came through and calls could be made and received. During the 11 weeks many sms's did not arrive and many times when called the message received by the caller was \The number you have dialled does not exist". Very obviously there exists a level of incompetence or laziness within the technical division"

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply20 Jan 2016, 11:16
Official
Hello Sunnydale,

Thank you for your query.

We are truly sorry that we could not resolve your issue.

We will investigate and ensure that this does not happen in future.

We also apologise for the inconvenience incurred.

Kind Regards
Virgin Mobile