Poor/no service

Morning

I’ve paid my account in full and asked for my creditcard to be cancelled.I did the payment on 28/8/2018 at 10H00.I spoke to a person with the name Eugene.He tried to transfer me to a diferent department that handels creditcard cancellations but nobody answered.He said he e-mailed a message to this department and somebody would phone me back in the afternoon(whick never happened).I phoned again at 16h00 ans spoke to Eugene again.He transferred me t again and I spoke to a lady that confirmed my cancellation.She said that she will e-mail me a confirmation letter.I phoned again on 29/8/018.The lady said it will take between 24 and 48 hours for them to send me a letter.I’m still waiting for proof of cancellation.It's the third of September and I'm still waiting for a proof of cancellation letter from Virgin Money

All I want is just a confirmation letter,nothing else.

Chris Morgenrood