Poor service in sorting a problem on account

<p>Ireceived a new phone for me and my daughter but when I tried to do a sim swap but firstly nobody could help me to get the right sim card, Virgin mobile wanted to send me a simcard (small) on that can be bought in CNA for R0.49 for an amount of R120. When I eventually came right to cut my simcard to what it must be and started to handle the next phone the simcard must not be RICA after it was done already then I went to buy a other one. When I tried to do a sim swap, the phone it must be done on self help on could not be done because there was no service available so the message read it must be done on another phone. I took my phone and put all information in as told. Waht happened was that my sim card was swaped with the second phone's number. Whoopie I phoned call centre and got to a lady that was not helpfull at all and asked to speak to her supervisor because the matter must be solved while im on the phone my child is at school and if both phones are not working nobody can get hold of nobody. The supervisor spoke to me and said that I must wait 24 hours for this matter to be resolved. Long story short after 4 phone calls to follow up my querie nothing has happened, and the new lady picked up the phone and said that my query was resolved. When I phoned after 10 min again then only 2 hours before my 24 hours will be up tha answer I received was that the manager is currently at technical department to sort out my problem. It seems like nobody starts early in that office if my query only gets handled 2 hour befor my 24 hours is up. Appertly the manager will phone me back to resolve the matter. I am currently still sitting without a phone that can be used. It also seems that Virgin mobile does not appreciate their clients this is not the first time I struggle with them , Upgrades are also a big problem.</p>