Poor Service

Why does Virgin Mobile continue to disappoint. I have had this similar problem with them in the past and they are very quick to ask for a retraction. Luckily this contract of mine is almost at its end and can be terminated. <br> The contract has an itemized bill which does not list all the calls for the month, so I request a usage report each month, to be reimbursed at work for the calls. This has been a never ending struggle throughout the contract period. Their response , has never been possible at any one attempt. I spend many days and much time calling them, each attempt speaking to a new person, who gives me a reference number or promises to send the report. The report is normally sent after my 5th attempt. <br> This month I have called six times for my April usage report. For two calls I was given references, ***8 and Kabelo, and nothing was sent, others send the incomplete itemized bill, not understanding what I had asked for, and one told me that they do not do usage reports. You also cannot address the problem with any one person, as they are either not available or they do not work at Virgin Mobile any more. These delays impact greatly on the management of my phone bill.