Poor service

I took a contract with Virgin Mobile and after 2 years, I tried to upgrade with LG G2 phone but was told I don not qualify for an upgrade, and had my contract cancelled. I had no problem with that as I understood their vetting system is explained. I then continued with the same number on prepaid for 2 years + now. All went well and honestly I was enjoying my network provider, well that is up until I lost my phone in February this year and required assistance from them. I requested a sim swap at the Menlyn branch. The gentleman who assisted me there was very friendly and kept me on the loop always. Problem though was that he said even after my 2 years as prepaid customer, my number still reflects contract on their system,cant do sim swap, they need to rectify it first. It took almost 3 weeks to finally have a sim swap. I was then told all was now in order.<br> On Saturday, I was ****** and my phone was taken, I went to have a sim swap, guess what, same story.. my number still reflects its on contract and thus cant do sim swap, I have to again wait till it gets fixed. Really now. All I want now is to get that number and port to a network that takes its client seriously. Sick of this.