1 reviews | Active since Nov 2016
Poor Service
<p>On Monday 31 October 2016 I contacted Virgin Mobile informing them that I am experiencing a problem with my cellular telephone. They promised me that they will collect the phone within 3 days and give me a loan phone.</p> <p> </p> <p>On Friday I again phoned and I spoke to Kumbusa and the reference number for the calls was VRSH ********** 7 he promised it will be sorted out. Needless to say no loan phone and still nobody collected my phone.</p> <p> </p> <p>This is really not acceptable.</p>
Hi Susan,
Thank you for your query.
Please note that our repair centre attempted the collection on Friday but could not reach you. They will collect your handset by the end of business today.
The delivery of a loan unit takes 3 to 5 working days. You had sent us the loan unit form on 02.11.2016, the loan unit was dispatched on 03.11.2016. Please expect the delivery by the end of business tomorrow.
Kind Regards
Alicia
Hi Susan,
Thank you for your query.
Please note that our repair centre attempted the collection on Friday but could not reach you. They will collect your handset by the end of business today.
The delivery of a loan unit takes 3 to 5 working days. You had sent us the loan unit form on 02.11.2016, the loan unit was dispatched on 03.11.2016. Please expect the delivery by the end of business tomorrow.
Kind Regards
Alicia
Hi Susan,
As per our courier company the loan unit was delivered on Friday and Chantelle Strauss signed for it at 12h21.
Kind Regards
Alicia
Hi Susan,
As per our courier company the loan unit was delivered on Friday and Chantelle Strauss signed for it at 12h21.
Kind Regards
Alicia