GM
George M
1 reviews | Active since Oct 2012
26 Mar 2015, 10:51
Poor Service
I send in my cell phone for repair on 20 Jan 2015 but till now I have not receive it back. I have done several follow-ups and every time a consultant apologise but no action. These follow-ups are costing me. They should be updating me of the progress. Every time you phone you speak to a different person and get different story.
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Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
26 Mar 2015, 11:39Hello gmataboge,
Thank you for taking my call and our sincere apologies for the manner and overall assistance rendered to you.
I do confirm, contact was made with you and as discussed, your unit is ready for delivery and the couriers will contact you shortly to schedule an appointment for delivery.
Thank for giving us an opportunity to intervene and we trust that the process followed was satisfactory to you.
Regards,
Customer Relations
Thank you for taking my call and our sincere apologies for the manner and overall assistance rendered to you.
I do confirm, contact was made with you and as discussed, your unit is ready for delivery and the couriers will contact you shortly to schedule an appointment for delivery.
Thank for giving us an opportunity to intervene and we trust that the process followed was satisfactory to you.
Regards,
Customer Relations
Virgin Mobile South Africa (Closed)'s reply26 Mar 2015, 11:39
Official
Hello gmataboge,
Thank you for taking my call and our sincere apologies for the manner and overall assistance rendered to you.
I do confirm, contact was made with you and as discussed, your unit is ready for delivery and the couriers will contact you shortly to schedule an appointment for delivery.
Thank for giving us an opportunity to intervene and we trust that the process followed was satisfactory to you.
Regards,
Customer Relations
Thank you for taking my call and our sincere apologies for the manner and overall assistance rendered to you.
I do confirm, contact was made with you and as discussed, your unit is ready for delivery and the couriers will contact you shortly to schedule an appointment for delivery.
Thank for giving us an opportunity to intervene and we trust that the process followed was satisfactory to you.
Regards,
Customer Relations