KB
Keagan B

1 reviews | Active since Feb 2016

01 Aug 2016, 14:07

Poor service

<p>I sent in my paid up letter on Monday 25th of July to the customer service only to find out that it was transferred to the relevant people on the Friday the 29th nd have still not received feedback regarding my name being cleared all I get from them is reference numbers and empty promises since last week and was only helped today on the 1st of August by Khanyi Mzwazwa I feel they need to hire more competent people like her</p>

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply02 Aug 2016, 09:31
Official

Good day Keagan,

Thank you for taking my call and for bringing the matter to our attention .

I confirm that the paid up confirmation letter has been emailed to you and we have further sent a request to the credit bureaus to update your profile accordingly .

Please do accept our sincerent apologies for the inconviennce .

Regards

Rebecca