Poor Service

Item: Virgin Mobile South Africa (Closed)
Rating: 1
Author: Salani M

Good day

RE: CONTRACT NO ********** 2 -

The abovementioned account has been paid in full on the 7th April , HOWEVER when we app**** for a Home Loan last with with FNB our application was declined because we are still owing Virgin Mobile and we contacted Experian and Transunion it was factually correct that their record still show as still owing the Home choice account ………………….this is not on !!!

Transunion and Experian want an urgent instruction from you to update their records.

Regards Sarah ********** or **********

Helpful (0)

Replies (2)

Virgin Mobile South Africa (Closed)'s replyOfficial

04 Sept 2018, 15:28

Hi Sarah,

I tired to contact you on the number provided by Mr Maluleke to assist you with your query but there was no answer.

Please refer to the email send to you on the 04 August 2018 regarding your query.

I will contact you again in the next 30minutes.

Kindly regards.

Nandipha

Virgin Mobile South Africa (Closed)'s reply04 Sept 2018, 15:28

Official

Hi Sarah,

I tired to contact you on the number provided by Mr Maluleke to assist you with your query but there was no answer.

Please refer to the email send to you on the 04 August 2018 regarding your query.

I will contact you again in the next 30minutes.

Kindly regards.

Nandipha

Virgin Mobile South Africa (Closed)'s replyOfficial

04 Sept 2018, 15:55

Hi Sarah,

Thank you so much for taking my call.

As discussed please refer to the email that is send to you today regarding your query.

Kindly regards

Nandipha.

Virgin Mobile South Africa (Closed)'s reply04 Sept 2018, 15:55

Official

Hi Sarah,

Thank you so much for taking my call.

As discussed please refer to the email that is send to you today regarding your query.

Kindly regards

Nandipha.