SM
Susan M
1 reviews | Active since May 2018
27 Aug 2019, 10:51
POOR POOR AFTER SERVICE
On the 18th of July 2019 I received an paid up letter from Lesego Majafa to confirm that my account has been paid up and that they will inform the credit bureaus that the account was paid up but it can take up to 21 working days.
So today I paid to receive a credit report and still the account has not been updated.
I contact Virgin Mobile and they say this is not their problem I need to speak to the collection agency DMC but the problem does not lie with DMC they already cleared our name from their side Virgin Mobile needs now to send a letter to the credit bureaus.
Now this is going to take another 21 working days and in the interim I cannot buy anything and I need a car desperately.
Can you please assist into getting this sorted out?
The telephone number in question is ***.
Helpful (0)
Replies (5)0
Replies (5)
Virgin Mobile South Africa (Closed)'s replyOfficial
27 Aug 2019, 11:46Good day,
Thank you for taking my call Mr Meyer. As discussed I have escalated your query to the relevant department and we'll provide you with feedback during the course of the day.
Kind Regards.
Refilwe.
Thank you for taking my call Mr Meyer. As discussed I have escalated your query to the relevant department and we'll provide you with feedback during the course of the day.
Kind Regards.
Refilwe.
Virgin Mobile South Africa (Closed)'s reply27 Aug 2019, 11:46
Official
Good day,
Thank you for taking my call Mr Meyer. As discussed I have escalated your query to the relevant department and we'll provide you with feedback during the course of the day.
Kind Regards.
Refilwe.
Thank you for taking my call Mr Meyer. As discussed I have escalated your query to the relevant department and we'll provide you with feedback during the course of the day.
Kind Regards.
Refilwe.
SM
Susan M's updateReviewer Update
27 Aug 2019, 12:07Good Day
Let's see if this will be resolved I will give you the benefit of the doubt today but tomorrow if not resolved I will take it to the Ombudsman. I can also just confirm it is also with the news papers so if not resolved today it will get published on Monday in the Beeld Newspaper.
Let's see if this will be resolved I will give you the benefit of the doubt today but tomorrow if not resolved I will take it to the Ombudsman. I can also just confirm it is also with the news papers so if not resolved today it will get published on Monday in the Beeld Newspaper.
SM
Susan M's update27 Aug 2019, 12:07
Reviewer Update
Good Day
Let's see if this will be resolved I will give you the benefit of the doubt today but tomorrow if not resolved I will take it to the Ombudsman. I can also just confirm it is also with the news papers so if not resolved today it will get published on Monday in the Beeld Newspaper.
Let's see if this will be resolved I will give you the benefit of the doubt today but tomorrow if not resolved I will take it to the Ombudsman. I can also just confirm it is also with the news papers so if not resolved today it will get published on Monday in the Beeld Newspaper.
Virgin Mobile South Africa (Closed)'s replyOfficial
27 Aug 2019, 17:17Hi Susan,
I spoke to Mr Meyer and advised the matter has been escalated to Trans-union.
We will be in communication with Trans-union until your query is resolved, feedback will be provided within a week.
I apologies for any inconvenience.
Sincerely
Refilwe,
I spoke to Mr Meyer and advised the matter has been escalated to Trans-union.
We will be in communication with Trans-union until your query is resolved, feedback will be provided within a week.
I apologies for any inconvenience.
Sincerely
Refilwe,
Virgin Mobile South Africa (Closed)'s reply27 Aug 2019, 17:17
Official
Hi Susan,
I spoke to Mr Meyer and advised the matter has been escalated to Trans-union.
We will be in communication with Trans-union until your query is resolved, feedback will be provided within a week.
I apologies for any inconvenience.
Sincerely
Refilwe,
I spoke to Mr Meyer and advised the matter has been escalated to Trans-union.
We will be in communication with Trans-union until your query is resolved, feedback will be provided within a week.
I apologies for any inconvenience.
Sincerely
Refilwe,
SM
Good Day Refilwe
Thank-you for your assistance however the conversation yesterday with my husband you said 7 working days and then it would be resolved so I hope that our name will be cleared in 7 working days because according to my knowledge it can take up to 21 working days to get this resolved and unfortunately we do not have the luxury of waiting 21 working days.
Also you said it was a technical problem on Virgin Mobile side no it is pure *********** staff. The only thing they want is to end the call and ones you put down the phone you become a number.
But it is fine I appreciate your time and effort it is just sad that a person needs to go to social media platforms to get service.
Kind regards,
Susan Meyer
Susan M's updateReviewer Update
28 Aug 2019, 09:10Good Day Refilwe
Thank-you for your assistance however the conversation yesterday with my husband you said 7 working days and then it would be resolved so I hope that our name will be cleared in 7 working days because according to my knowledge it can take up to 21 working days to get this resolved and unfortunately we do not have the luxury of waiting 21 working days.
Also you said it was a technical problem on Virgin Mobile side no it is pure *********** staff. The only thing they want is to end the call and ones you put down the phone you become a number.
But it is fine I appreciate your time and effort it is just sad that a person needs to go to social media platforms to get service.
Kind regards,
Susan Meyer
SM
Susan M's update28 Aug 2019, 09:10
Reviewer Update
Good Day Refilwe
Thank-you for your assistance however the conversation yesterday with my husband you said 7 working days and then it would be resolved so I hope that our name will be cleared in 7 working days because according to my knowledge it can take up to 21 working days to get this resolved and unfortunately we do not have the luxury of waiting 21 working days.
Also you said it was a technical problem on Virgin Mobile side no it is pure *********** staff. The only thing they want is to end the call and ones you put down the phone you become a number.
But it is fine I appreciate your time and effort it is just sad that a person needs to go to social media platforms to get service.
Kind regards,
Susan Meyer
Virgin Mobile South Africa (Closed)'s replyOfficial
28 Aug 2019, 09:55Good day Susan,
I truly apologize that you feel that way.
We assure you that it will be rectified within the the provided time frame.
Regards
Londiwe
I truly apologize that you feel that way.
We assure you that it will be rectified within the the provided time frame.
Regards
Londiwe
Virgin Mobile South Africa (Closed)'s reply28 Aug 2019, 09:55
Official
Good day Susan,
I truly apologize that you feel that way.
We assure you that it will be rectified within the the provided time frame.
Regards
Londiwe
I truly apologize that you feel that way.
We assure you that it will be rectified within the the provided time frame.
Regards
Londiwe