jM
janine M

1 reviews | Active since May 2010

10 Sept 2015, 16:00

POOR NETWORK APPALLING ACCOUNTS

Had a Virgin Mobile Account. Did the 2 years with them, even though the network was a joke. Thereafter it went to a month to month. I notified them that I wanted to cancel. After two months, they still deducted the money from my bank. I went tot he branch in EAST RAND MALL, and the manager there assisted us to contact HO to cancel it. A month later, still deductions from my bank. I then cancelled and put a stop at the bank. Then the lawyers letters came. I explain to the lawyers and then they leave me alone. Then I get bounced from one lawyer to another. Again yesterday, a lawyer called to notify me again. I explained and they said they are listing me with ITC. I must produce proof that I cancelled. I said tell your client VIRGIN MObile to give correct paperwork and I will not pay to lift my name from ITC. They said, Virgin MOBILe contract says I must pay them to cancel a contract even if the 24 months is up. Now they say I left them in the 22nd month. After I had 24 months with them and a few months thereafter as month to month. SO, be warned - Virgin Mobile is out to Rob you. I should have sued for breach when I had bad network then. !!!!

0
Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply11 Sept 2015, 07:37
Official
Hello J Michel,

Thank you for your post. We do apologise for the inconvenience caused.

Please note that your concerns are being investigated. I'll give you a call as soon as I've completed my investigation.

Regards
SM Team