1 reviews | Active since May 2010
POOR NETWORK APPALLING ACCOUNTS
Had a Virgin Mobile Account. Did the 2 years with them, even though the network was a joke. Thereafter it went to a month to month. I notified them that I wanted to cancel. After two months, they still deducted the money from my bank. I went tot he branch in EAST RAND MALL, and the manager there assisted us to contact HO to cancel it. A month later, still deductions from my bank. I then cancelled and put a stop at the bank. Then the lawyers letters came. I explain to the lawyers and then they leave me alone. Then I get bounced from one lawyer to another. Again yesterday, a lawyer called to notify me again. I explained and they said they are listing me with ITC. I must produce proof that I cancelled. I said tell your client VIRGIN MObile to give correct paperwork and I will not pay to lift my name from ITC. They said, Virgin MOBILe contract says I must pay them to cancel a contract even if the 24 months is up. Now they say I left them in the 22nd month. After I had 24 months with them and a few months thereafter as month to month. SO, be warned - Virgin Mobile is out to Rob you. I should have sued for breach when I had bad network then. !!!!
Thank you for your post. We do apologise for the inconvenience caused.
Please note that your concerns are being investigated. I'll give you a call as soon as I've completed my investigation.
Regards
SM Team
Thank you for your post. We do apologise for the inconvenience caused.
Please note that your concerns are being investigated. I'll give you a call as soon as I've completed my investigation.
Regards
SM Team
