poor customner service

<p>I have a cellphone contract with the abovementioned company since september 2015. On the 25th november 2015 to 17th December 2015, my phone was blocked for non-payment due to changing of accounts. It was open and blocked again on the 25th Jan - 24th March 2016. I then made arrangements to pay the arrears which was more than R1200. I was informed by their consustant that immediately i pay off the arreas, i will receive my airtime for three months and that did not meaterialise instead i am receiving conflicting information everytime i contact them. One consultant told me that my airtime was loaded and used during the period my phone was blocked, but he could not indicate to me who used my phone during that period. The otherconsultant told me that i have forfeited the artime. when i aske them to give me the itemised billing to check my account as i don't receive any statements, i was told to pay for it from the start of the contract retorspectively. I then asked the consultant to check for me for the period my phone was blocked to check usage, i was told that he will confirm with the supervisor or manager and up until today i did not receive any response of what happened to the airtime which was loaded when my phone was blocked. The arreas payed in was way too much and i need to know how much interest was included in the arreas and why didn't i get my airtime which should be carried over as i have paid for it.</p> <p>An e-mail was sent in september 2016, and i have not received any response nor a call back from their customer service . their consultants will always promise to come back to me everytime i make an enquiry and don't even bother to do so.</p> <p>Kindly assits in getting clarity of the highlighted issues.</p> <p> </p> <p>Thanks in advance</p> <p> </p>