Poor Customer Service

New contract phone arrived 24 Dec 2015. Reported phone damaged 27 Dec 2015. No response from Virgin Mobile. I was told they would call me in the new year due to the pubic holidays. I waited no call call back. After the 7 day return period had elasped I was told to send the phone in for repairs which I refused. I phoned their head office and was told to Contact Kenneth the manager on duty and that he would help me. Kenneth is still returning my call up to taday. After phoning for a month a courier company arrives at my door to collect my phone with no word from VM or a replacement phone. I refused to part with my phone. A sales rep finally calls and informs me that the LG Styllus is out of stock but that they will replace the phone with a Sumsung Galaxy to which I agreed. Still waiting on the new phone. Upon phoning to find out the whereabouyts of the new phone I was told that I had to wait 7 days for the phone to arrive. All along it wAS A 4 DAY WAIT NOW ITS LONGER AND NO WORD ON THE SYSTEM ABOUT THE CHANGE OF PHONE.I have been calling them every second to fourth day with no call back from Virgin Mobile. The sales team seems to be passing the buck for there lack of inter