POOR

Good day,<br> <br> I phoned your call centre last week to inquire about an upgrade on my phone - i spoke to Mpho and he gave me a reference number VRMN*** - He then put me through to the upgrade department where i spoke to a gentleman who was so nice and sincere in his way of conduct. he asked me all relevant questions and told me that my phone will be delivered. he also told me that it is not necessary that i go to the shop as he would arrange delivery..... I did not take his name or reference number . so guess my suprise this afternoon when i phone your call centre to enquire about the delivery of my phone and i am told that the upgrade was never arranged. my reference number for this call was VRLN***1 this gentleman put me through to Refilwe in the upgrade department who then said that she will phone me back by 3 o clock to confirm if my contract can go ahead. i am honestly dissapointed in the way this upgrade has been conducted thus far. please assist as i need my phone as my other phone fell and i am still paying for this.