AL
Antoinette L
1 reviews | Active since Jun 2012
06 Aug 2015, 10:06
Payment made but phone gets disconnected
This is now the 2nd month that my phone gets disconnected due to payment not showing on my account. Payment was made into the same Nedbank account I have been using the last couple of years on the 22 July 2015 already. Payment was made via EFT as all the previous months before.<br> <br> In fact I am in advance with my account but due to Virgin Mobile having IDIOTS working for them that can hardly speak clear English this happens.<br> <br> I can't wait for my contract to end!!!
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Virgin Mobile South Africa (Closed)'s replyOfficial
06 Aug 2015, 14:10Hello Antonet,
Thank you for taking my call and for allowing us the opportunity to respond to your concerns.
As per our telephonic discussion your payment method has been changed to direct debit and the payment date has been set for the 25th of each month .
We do apologise for the inconvenience.
Regards
SMT
Thank you for taking my call and for allowing us the opportunity to respond to your concerns.
As per our telephonic discussion your payment method has been changed to direct debit and the payment date has been set for the 25th of each month .
We do apologise for the inconvenience.
Regards
SMT
Virgin Mobile South Africa (Closed)'s reply06 Aug 2015, 14:10
Official
Hello Antonet,
Thank you for taking my call and for allowing us the opportunity to respond to your concerns.
As per our telephonic discussion your payment method has been changed to direct debit and the payment date has been set for the 25th of each month .
We do apologise for the inconvenience.
Regards
SMT
Thank you for taking my call and for allowing us the opportunity to respond to your concerns.
As per our telephonic discussion your payment method has been changed to direct debit and the payment date has been set for the 25th of each month .
We do apologise for the inconvenience.
Regards
SMT