Payment

In a span of three months I have been trying to resolve the issue of my contract phone//bill with Virgin mobile but there is no resolution. Their last response on hellopeter was a lie, they said they tried to get hold of me but there was no response till today I'm waiting for their call. Instead of them calling me to resolve this issue, I get calls from DMC demanding R6000 payment for a contract phone that got damaged and I was sold due to late payment. I never used the phone, it was not even activated yet and I am not willing to pay for something I do not have. I am willing to pay for calls made on the Virgin mobile number but I will not pay for a phone I do not have period