1 reviews | Active since Dec 2013
Pathetic Service _ No Handsets
<p>A year ago I had an issue on a handset that I was forced to take due to stocks issues. Since then I've had no handset. I would like to renew my contract and do a buy out even though I do not have any handset but ONCE AGAIN Virgin Mobile has no stock again and have been advised there won't be any stock anytime soon. I phoned customer care this morning and they asked me if I want to rather cancel with Virgin Mobile. What brilliant service is this? I need to get to the bottom of this and expect Virgin Mobile to sort this out IMMEDIATELY!!!!!!</p>
Hi kerry-s,
Thank you for your query.
We are truly sorry for the inconvenience caused.
Please allow us time to investigate and get back to you.
Kind Regards
Alicia
Hi kerry-s,
Thank you for your query.
We are truly sorry for the inconvenience caused.
Please allow us time to investigate and get back to you.
Kind Regards
Alicia
Hi Kerry,
We are currently experiencing a shortage of certain handsets, however I have arranged for a sales agent to contact you to discuss the upgrade options.
We have also advised management of how your call was handled and will put corrective and preventative measure measures in place.
Thank you for patience in allowing us to assist you with your complaint.
Kind Regards
Alicia
Hi Kerry,
We are currently experiencing a shortage of certain handsets, however I have arranged for a sales agent to contact you to discuss the upgrade options.
We have also advised management of how your call was handled and will put corrective and preventative measure measures in place.
Thank you for patience in allowing us to assist you with your complaint.
Kind Regards
Alicia