Pathetic service from your call centre

This is the most pathetic service i have EVER received from company. Its an absolute joke. I cancelled my contract beginning beginning Feb to be effective from march as that's the month where my contract expires. On the recorded conversation it was CONFIRMED my account will be debited for the LAST time beginning March for the month of Feb as my cancellation will be effective March. Its April and my account is still being debited. Now i am being told it takes 7-40 WORKING days to pull that recorded conversation?? Are you freakn serious? And also i cannot get a copy of that conversation? That is as good as a legal binding document because if i didnt pay my account or do anything against my account that conversation will be used in a court of law. And also your legal department does not take any calls? Oh and there are NO supervisors in your cancellation department and also no response from the supervisions in the customer care department.... This is a freakn joke