Pathetic service

On the 01st July Andrew from upgrades called me to correct the error that was made regarding the phone I chose. He told me that he has changed it from the a5 to the a7. And that deliver will be within 3 to 5 days. Today is the 9th July. I called the call center and the lady tells me that she sees Andrews comment to change the phone but couldn't help any further and put me through to upgrades. The lady at upgrades tells me that she sees the note but no changes were actually made and don't know why Andrew didn't make the change. It was just noted but nothing was done. I asked to speak to Andrew but was unfortunately cut off. I couldn't speak to a senior in charge as that person was in a meeting. I<br> <br> If you look at my reports submitted. I have done one in march, may and June and July.<br> <br> I am paying for this new phone cos my old contract has expired but nothing has been done re my new fine.<br> <br> I honestly don't know what else to do. A s someone will call and promise me that things will be a rectified but no one does the job. <br> <br> I WANT TO KNOW WHAT THE PROBLEM IS AND WHY IS IT TAKING FOR MONTHS TO DO ONE SIMPLE THING. WHO IS NOTDOING THEIR JOB AND WHAT IS GOING TO BE DONE TO RESOLVE T