PB
Pierre B

1 reviews | Active since Sept 2013

06 Jul 2015, 16:24

pathetic service

this is the 3rd time I am complaining on Hallo Peter. I am so fed up with Virgin Mobile. On numoures occasions we had problems with this company. My contract is supposed to end September this year. They have endless stories making it another year longer. No one ever bothers to get back to you even when they promise they will. when you do phone everybody keeps passing the buck for someone else to handle the problem. I will never recommend Virgin Mobile to anybody. either you get defective phones or they accidentally cancel your contract, double debt your account and then when your account is supposed to end they don't know what is what.<br> this is the worst after sales service I have ever experienced

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply06 Jul 2015, 17:07
Official
Hello samantharoussel,

Thank you for taking my call.

I have confirmed that your contract expires on the 13th of September 2015. Furthermore I have confirmed the amount remaining in order to settle the contract.

Regards
SMT