1 reviews | Active since Feb 2015
Pathetic service
Worse service EVER!! No accountability and passing the buck!! My 5 month old LG G3 was giving endless issues from the word go. After countless calls to virgin mobile customer service and visits to cape gate and century city branches, I eventually got hold of a supervisor at the call centre who requested that I complete a 'take it back' form and send it with my phone to her and she would investigate. My phone was collected on 3 Feb '15 and up until now I still have not received any concrete feedback about the condition of my phone or even a loan phone. I was told on 3 separate occasions since 6 Feb that my phone was faulty and would need to be replaced BUT last wed an agent called and said that there is nothing wrong with my phone....last wed!! And since then, NOTHING!! No further feedback or follow up call!! <br> I'm sick and tired of being treated like **** and now DEMAND an end to all of this nonsense.
Good morning Megan,
First and foremost we need to apologize for the manner in which you were assisted. This is certainly no way to treat any client, let alone yourself.
Kindly note :-
An attempt to contact you earlier was made however my call was not answered. As follow up, an email was sent for your attention.
Please note as per the email, corrective measures will be taken as to the lack of assistance.
Furthermore :-
A loan phone will be procured for you and as per my request, please do advise as to a convenience time for us to arrange the delivery hereof.
We will further follow up as to the issues with your LG G3.
Trust this in order
Regards
Johnny
Good morning Megan,
First and foremost we need to apologize for the manner in which you were assisted. This is certainly no way to treat any client, let alone yourself.
Kindly note :-
An attempt to contact you earlier was made however my call was not answered. As follow up, an email was sent for your attention.
Please note as per the email, corrective measures will be taken as to the lack of assistance.
Furthermore :-
A loan phone will be procured for you and as per my request, please do advise as to a convenience time for us to arrange the delivery hereof.
We will further follow up as to the issues with your LG G3.
Trust this in order
Regards
Johnny