Pathetic

<p>My mother was due an upgrade early february. We went in to the store for the upgrade to receive the new handset but to my surprise the store did not have any. We were advised they would have in the next two weeks but no one has contactd us. I phoned them after the two weeks and they advised they would deliver the phone to us. We went to virgin mobile in canal walk and cape gate but no where did they have any handsets in the store. My mother is currently paying for the upgrade but we still do not have the new phone we should have received. Its been about 4 months that we waiting but no contact made. Why are we paying for things we don't have. What kind of cellphone store does not have cellphones in their shops and cannot keep their word to their customers! I demand answers!</p>