Over 2 Months & still NO Stock

I have been waiting since the 09 July 2015 for my upgraded phone. It is now the 17 Sept. & still no phone. The contract was upgraded so my debit order is more but no phone. I have asked if I can get another phone but they either don't have stock or I am not approved for the phone that I request.<br> <br> So now I am accepting a very low end phone, mostly because my emails do not get answered & I am sick of paying for something I do not have. I mean I cannot even surf the net on my phone or get BBM because of the Virgin Mobile network. The least Virgin can do is give me the phone I want or 2 or 3 months additional airtime or a Freaking Cover for the phone or something.<br> <br> Just pathetic service....so upsetting