ONCE AGAIN NO SERVICE

DEAR VIRGIN MOBILE<br> <br> ONCE AGAIN IM ON HELLOPETER AS THIS SEEMS TO BE THE ONLY WAY YOU GET A REACTION FROM YOU GUYS<br> <br> IM TOTALLY DISGUSTED IN THE SERVICE I HAVE BEEN RECEIVING FROM VIRGIN MOBILE<br> <br> ONCE AGAIN AFTER TWO MONTHS RECEIVING A REPLACEMENT PHONE FROM YOU THE SAME ISSUE HAPPENED<br> <br> ONCE AGAIN IM BATTLING TO FIND OUT ANY INFO ON THE STATUS OF THE REPAIR<br> <br> LAST CALL I MADE TO FIND OUT, I WAS TOLD TO GIVE A TREKKING NO??? IF I DONT HAVE ONE HOW CAN I GIVE YOU ONE AND WAS TOLD TO PAY FOR REPAIR. THEN WAS TOLD I DONT HAVE TOO.<br> <br> I WAS TOLD IN MY PREVIOUS CALL THE PHONE IS FIXED (REPLACED BATTERY) ALL THEY NEED IS TO DELIVER THE PHONE TO ME.... IM STILL AWAITING FOR THIS CALL<br> <br> ITS NOW THREE WEEKS YOU HAVE MY PHONE<br> <br> I HAVE ASKED YOU GUYS TO ENSURE THIS WILL NOT HAPPEN AGAIN AS THIS IS A NEW CONTRACT AND CANNOT BE INCONVENIECED EVERY TWO MONTHS FOR THIS PHONE TO BOMB OUT<br> <br> SHOULD THIS PHONE NOT BE RETURNED TO ME BY TODAY YOU CAN JUST AS WELL, CANCELL THIS CONTRACT AND REFUND ME ANY MONEY PAID TO DATE.<br> <br> WHY MUST I PAY FOR SERVICE AND A PHONE WHEN I DONT HAVE IT AND ITS CRASHES EVERY TWO MONTHS<br> <br> PLEASE CAN YOU SORT THIS OUT TODAY AS I NEED A PHONE TODAY <br> <br> SANDY