Number cancelled

I had my Cell number for 15 years. Virgin mobile cancelled the number based on the fact that no outgoing call was made for 3 months. However, as this was a prepaid phone, I have recharged and received incoming SMS's. My message to you be careful not to listen to Virgin Mobile's sweet talking to get you away from your current Cell provider. My argument is can the staff or management not use their initiative by investigating first with the client why a call was not made, taking into consideration this number existed for 15 years. *********** staff for sure.