NW
Nicole W
1 reviews | Active since May 2012
08 Apr 2015, 16:01
Not receiving what Im paying for
I currently took out the Samsung Galaxy S5 package with you in January 2015. Which included a certain number of airtime, MB and free Virgin to Virgin calls. To today I am still paying for my calls to Virgin to Virgin calls. I have been told by the call centre you are currently looking into this issue? This is unacceptable as I am paying for a service I am not receiving. Surely I should be compensated for each month that I've been paying for my calls and all calls going forward that need to be made via Virgin subscribers. <br>
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Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
09 Apr 2015, 14:55Hello nicwei,
Thank you for allowing us the opportunity to resolve your complaint.
I confirm that the matter has been resolved and further confirm that all the necessary adjustments have been app****.
Please refer to your email for further information regarding closure of the complaint.
Regards
Customer Relations
Thank you for allowing us the opportunity to resolve your complaint.
I confirm that the matter has been resolved and further confirm that all the necessary adjustments have been app****.
Please refer to your email for further information regarding closure of the complaint.
Regards
Customer Relations
Virgin Mobile South Africa (Closed)'s reply09 Apr 2015, 14:55
Official
Hello nicwei,
Thank you for allowing us the opportunity to resolve your complaint.
I confirm that the matter has been resolved and further confirm that all the necessary adjustments have been app****.
Please refer to your email for further information regarding closure of the complaint.
Regards
Customer Relations
Thank you for allowing us the opportunity to resolve your complaint.
I confirm that the matter has been resolved and further confirm that all the necessary adjustments have been app****.
Please refer to your email for further information regarding closure of the complaint.
Regards
Customer Relations