NB
Nick B

1 reviews | Active since Mar 2016

15 Mar 2016, 10:30

Not Receiving Invoices

My wife complained on Hellopeter yesterday and Virgin responded saying they are emailing it. This is not true. They are lying. They now email the invoices for her, but mine is still outstanding for Jan Feb and March. Below is her complain. My complain is the same<br> <br> Despite all efforts from me, I have been battling for more than a year to get Virgin to email me my invoices monthly.<br> <br> We have 3 contracts with them and we have to phone very month to get the invoices out of them. I have threatened before that the debit orders will be stopped if I do not receive the invoices for them, but obvious Virgin does not care at all.<br> <br> Yet again we phone on Saturday for the invoice and was promised that it will be email. I still have not received this meaning I have to phone yet again.<br> <br> This is a disgrace that one has to deal with such *********** people. We also have 2 contracts with Vodacom and have no problem in receiving the monthly invoices from them<br> <br> Virgin mobile can take note that I will now proceed in cancelling the 3 contracts as they are in breach of contract due to them in debiting my account without supplying me the detail of the invoice.<br>

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply15 Mar 2016, 15:43
Official
Hello Profrent,

Thank you for taking my call and allowing me the opportunity to assist.

Kindly accept my sincere apologies for the inconvenience and delay caused in this regard.

You have confirmed receipt of the invoices and they will be sent to your preferred email on a monthly basis.

Regards,
Londiwe.