SS
Stephen S

1 reviews | Active since Mar 2016

02 Mar 2016, 20:24

Non Cancellation of Debit Order

In April 2015 I cancelled my Account. In November 2015 I noticed that they were still billing my account and I disputed it. They refunded my money in January 2016 in the amount of R 1768+-. In February 2016 they continued with their debit order. I tried to phone them and received no response, so at my expense I reversed the debit order. On 01st March 2016 they double debited my account in the amount of R 442.00. I want a refund of my bank charges for February and now March 2016 and they must stop debiting my account. This is *****

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply06 Mar 2016, 11:13
Official
Hello dalemary,

Thank you for taking my call .

I confirm that all your concerns have been addressed accordingly .

Please accept our apologies for the inconvenience caused .

Regards
Rebecca