WL
Wilhelm L
1 reviews | Active since Mar 2009
24 Mar 2015, 16:32
No Updates on ITC for over a year
Virgin has failed to update my ITC report, since Nov 2013. The Report shows NOT UPDATED and still a balance due from my account that time. <br> <br> This is affecting my ability to apply for credit, and my account with Virgin is current, up to date every month, but yet you don't report it on ITC. Prior to Nov 2013 you did. <br> <br> Now I have \lost"two years of good payment history. Virgin Call Center is useless"
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Virgin Mobile South Africa (Closed)'s replyOfficial
25 Mar 2015, 10:46Hello fwlehman,
Thank you for taking my call and our sincere apologies for the inconvenience caused.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA remains active and is current.
With regards to your payment profile, an instruction was sent to the bureaus requesting an update be effected.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
Customer Relations
Thank you for taking my call and our sincere apologies for the inconvenience caused.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA remains active and is current.
With regards to your payment profile, an instruction was sent to the bureaus requesting an update be effected.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
Customer Relations
Virgin Mobile South Africa (Closed)'s reply25 Mar 2015, 10:46
Official
Hello fwlehman,
Thank you for taking my call and our sincere apologies for the inconvenience caused.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA remains active and is current.
With regards to your payment profile, an instruction was sent to the bureaus requesting an update be effected.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
Customer Relations
Thank you for taking my call and our sincere apologies for the inconvenience caused.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA remains active and is current.
With regards to your payment profile, an instruction was sent to the bureaus requesting an update be effected.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
Customer Relations