JvdW
Johan van der Walt
1 reviews | Active since Mar 2009
22 Sept 2021, 07:26
No Support or help!!!
Cell C has terminated their agreement with Virgin Mobile 2 months earlier than agreed upon. We as Virgin customers must port to another service provider. To do this the new service provider sends a request to port and one then receives a Pin no to kickstart the process. I do not receive the pin per sms and has tried many times through Vodacom, no success!!!! There is absolutely no support from Virgin or Cell C. I need this no urgently for business purposes!!!!!!!!
Helpful (0)
Replies (8)0
Replies (8)
Virgin Mobile South Africa (Closed)'s replyOfficial
22 Sept 2021, 11:12Hi Johan,
Your number was released and complete with Vodacom today.Please contact Vodacom if the sim card is not working for further assistance.
Kind regards,
Refilwe
Your number was released and complete with Vodacom today.Please contact Vodacom if the sim card is not working for further assistance.
Kind regards,
Refilwe
Virgin Mobile South Africa (Closed)'s reply22 Sept 2021, 11:12
Official
Hi Johan,
Your number was released and complete with Vodacom today.Please contact Vodacom if the sim card is not working for further assistance.
Kind regards,
Refilwe
Your number was released and complete with Vodacom today.Please contact Vodacom if the sim card is not working for further assistance.
Kind regards,
Refilwe
JvdW
Johan van der Walt's updateReviewer Update
22 Sept 2021, 16:31Hi Refilwe
I went to Vodacom but they could not retrieve my no and could not help me.
The no do not receive any sms's and can not get the Pin needed.
Please confirm you refer to *** that has to be ported
Kindly advise for I am now totally frustrated
Regards
Johan
I went to Vodacom but they could not retrieve my no and could not help me.
The no do not receive any sms's and can not get the Pin needed.
Please confirm you refer to *** that has to be ported
Kindly advise for I am now totally frustrated
Regards
Johan
JvdW
Johan van der Walt's update22 Sept 2021, 16:31
Reviewer Update
Hi Refilwe
I went to Vodacom but they could not retrieve my no and could not help me.
The no do not receive any sms's and can not get the Pin needed.
Please confirm you refer to *** that has to be ported
Kindly advise for I am now totally frustrated
Regards
Johan
I went to Vodacom but they could not retrieve my no and could not help me.
The no do not receive any sms's and can not get the Pin needed.
Please confirm you refer to *** that has to be ported
Kindly advise for I am now totally frustrated
Regards
Johan
Virgin Mobile South Africa (Closed)'s replyOfficial
23 Sept 2021, 08:19Hi Johan,
We are aware that some customers are not receiving OTP PINs from their new service provider when a port process is initiated. As previously mentioned, the deactivation of Virgin Mobile SIM Cards was not within our control as Cell C terminated all services with very little notice.
We have engaged with Cell C, our host network, to enable incoming SMS services thus allowing all port requests to be dealt with effectively. We will provide more information as soon as possible.
Regards,
Refilwe
We are aware that some customers are not receiving OTP PINs from their new service provider when a port process is initiated. As previously mentioned, the deactivation of Virgin Mobile SIM Cards was not within our control as Cell C terminated all services with very little notice.
We have engaged with Cell C, our host network, to enable incoming SMS services thus allowing all port requests to be dealt with effectively. We will provide more information as soon as possible.
Regards,
Refilwe
Virgin Mobile South Africa (Closed)'s reply23 Sept 2021, 08:19
Official
Hi Johan,
We are aware that some customers are not receiving OTP PINs from their new service provider when a port process is initiated. As previously mentioned, the deactivation of Virgin Mobile SIM Cards was not within our control as Cell C terminated all services with very little notice.
We have engaged with Cell C, our host network, to enable incoming SMS services thus allowing all port requests to be dealt with effectively. We will provide more information as soon as possible.
Regards,
Refilwe
We are aware that some customers are not receiving OTP PINs from their new service provider when a port process is initiated. As previously mentioned, the deactivation of Virgin Mobile SIM Cards was not within our control as Cell C terminated all services with very little notice.
We have engaged with Cell C, our host network, to enable incoming SMS services thus allowing all port requests to be dealt with effectively. We will provide more information as soon as possible.
Regards,
Refilwe
Virgin Mobile South Africa (Closed)'s replyOfficial
23 Sept 2021, 08:46Sms services are working again, please reboot your phone and retry to submit the port sms.
Regards,
Refilwe
Regards,
Refilwe
Virgin Mobile South Africa (Closed)'s reply23 Sept 2021, 08:46
Official
Sms services are working again, please reboot your phone and retry to submit the port sms.
Regards,
Refilwe
Regards,
Refilwe
JvdW
Johan van der Walt's updateReviewer Update
23 Sept 2021, 10:38Hi Refilwe. Thanks for all your prompt feedback. I am at Vodacom now and still do not receive a sms with the pin to port. What do I do now? Please help!
JvdW
Johan van der Walt's update23 Sept 2021, 10:38
Reviewer Update
Hi Refilwe. Thanks for all your prompt feedback. I am at Vodacom now and still do not receive a sms with the pin to port. What do I do now? Please help!
Virgin Mobile South Africa (Closed)'s replyOfficial
23 Sept 2021, 13:20Thank you for the feedback. We will look into that and provide you with feedback.
Virgin Mobile South Africa (Closed)'s reply23 Sept 2021, 13:20
Official
Thank you for the feedback. We will look into that and provide you with feedback.
JvdW
Johan van der Walt's updateReviewer Update
23 Sept 2021, 13:58Hi, I found the solution .... walked into a Cell C shop, bought a new sim cart and they ported my number immediately. took less than 10 minutes. So next week I will just port to Vodacom.
Thank you for trying your best to help, I think this whole problem is with Cell C.
Regards
Johan
Thank you for trying your best to help, I think this whole problem is with Cell C.
Regards
Johan
JvdW
Johan van der Walt's update23 Sept 2021, 13:58
Reviewer Update
Hi, I found the solution .... walked into a Cell C shop, bought a new sim cart and they ported my number immediately. took less than 10 minutes. So next week I will just port to Vodacom.
Thank you for trying your best to help, I think this whole problem is with Cell C.
Regards
Johan
Thank you for trying your best to help, I think this whole problem is with Cell C.
Regards
Johan
Virgin Mobile South Africa (Closed)'s replyOfficial
23 Sept 2021, 14:50That's great, we wish you all the best with the new network provider.
Have a great day further.
Regards,
Refilwe
Have a great day further.
Regards,
Refilwe
Virgin Mobile South Africa (Closed)'s reply23 Sept 2021, 14:50
Official
That's great, we wish you all the best with the new network provider.
Have a great day further.
Regards,
Refilwe
Have a great day further.
Regards,
Refilwe