no service, empty promises

IV'E BEEN WAITED FOR MY HAUWEI PHONE ASCENT G6 SINCE MARCH FOR REPAIRS. THEY PROMISED ME A NEW PHONE THEN THE DELIVERY WERE MADE ON 3 AUGUST BUT THE OHONE WAS ONLY BUBBLE WRAPPED AND SWITCHED ON WITH A ALMOST EMPTY BATTERY. IF YOU REPLACE A PHONE YOU SEND IT IN A SEALED BOX. I'M REALLY DISSAPIONTED IN THIS SERVICE. SITTING WITHOUT A PHONE BUT BEEN PAYING MY CONTRACT EVERY MONTH. I WANT TO KNOW WHEN CAN I RECEIVE MY PHONE AND HOW THIS COMPANY IS GOING TO MAKE THIS UP TO ME. FOR I HAVE LOST ALL INTEREST AND TRUST IN VIRGIN MOBILE AND THEIR SERVICE.