NO SERVICE AT ALL, NO FEEDBACK, EMPTY PROMISES.

END OF DECEMBER WE UPGRADED TWO PHONES AND TOOK THE HUAWEI ASCEND G6. IN MIDDLE MARCH MY PHONE SWITCHED OFF. I TOOK IT TO THE BRANCH AT CLEAR WATER MALL WHERE I TOOK IT OUT. THEY SEND IT IN FOR REPAIRS AND SAID IT WILL TAKE UP TO 6 WEEKS. EVERY TIME I PHONED THEY SAID THAT THEY CANNOT GIVE ME ANY DETAILS BECAUSE THEY WERE WAITING FOR STOCK. IVE BEEN WAITING FOR MONTHS BEEN PAYING MY CONTRACT AND BORROWING A FRIENDS PHONE. THE NEW LADY MANAGER TRIED TO HELP ME BUT I'M ALWAYS THE ONE PHONING THEM. AFTER A LOT OF EMPTY PROMISES WHERE SHE WILL PHONE ME IN 5 MINUTES AND THEN TO ONLY PHONE THEM ONCE AGAIN. THE HEAD OFFICE PHONED ME ON THE 28 JULY AND SAID THEY WILL COURIER AND DELIVER A NEW PHONE TO MY ADDRESS ON 29 JULY BETWEEN 8AM AND 3PM. AFTER 4PM I PHONED THE MANAGER AND SHE SAID PROMISED THAT SHE WILL SORT IT OUT ON 30 JULY. I PHONED HER THIS MORNING AND SHE WOULD HAVE PHONED ME BACK. BUT YET ONE MORE EMPTY PROMISE. FOR ME AS A PAYING CUSTOMER FOR MORE THAN 4 YEARS THIS IS UNACCEPTABLE AND PATHETIC AS I TOLD THEM. I ALSO TOLD THE MANAGER OF CLEAR WATER MALL VIRGIN STORE BRANCH THAT I'M GOING TO PUT AN REPORT IN IF PHONE WASN'T' DELIVERED. I AM REALLY DISAPPOINTED IN VIRGIN MOBILE