No Service and No Stock

I lost my Virgin Sim card a week ago. I then phone Virgin to ask what the process is to get a new one.. All i had to do was to go to one of the listed stores on their website and phone them once I bought a sim.. Easy as that.. well not quite, I went to 2 Clicks, 3 Pick n Pays and 2 Woolworth stores during the week to try find someone who had a Virgin sim card.. almost every store looked at me blankly as they haven't had stock in ages.. I then made the effort of going to Virgin mobile in Canal Walk to see if I could get this sorted as it had taken a week already. I visited the store yesterday afternoon, Shanon was very helpful in getting me a new sim which only cost R1 however she couldn't get the data to work.. so after trying 2 sim cards we agreed that she would phone me today at 12:00 pm at work so that we could try and get the sim to work as the person able to assist with this would be available.I haven't received a call yet and have calling the office number 5 times with no answer, I have also called the customer care line to try get another number which also doesn't go through.. both numbers just ring...Ive only ever had terrible experiences with Virgin.. this is ridiculous.