BO
Brigit O
1 reviews | Active since May 2012
06 Feb 2015, 14:46
No response to mail
I sent a basic email to [Email Removed] 3 days ago, and have not received a return mail. Not even a automated response to notify me that they received my mail and will attend to it. <br> <br> It should not be this hard for companies to offer a basic level of customer service.<br> <br>
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Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
06 Feb 2015, 15:30Hello Brigit Oudejans,
Thank you for taking my call and we are truly sorry you opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
I can confirm that contact was made with you and all the concerns raised have been addressed.
Thank you for giving us an opportunity to resolve your complaint.
Regards,
Customer
Thank you for taking my call and we are truly sorry you opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
I can confirm that contact was made with you and all the concerns raised have been addressed.
Thank you for giving us an opportunity to resolve your complaint.
Regards,
Customer
Virgin Mobile South Africa (Closed)'s reply06 Feb 2015, 15:30
Official
Hello Brigit Oudejans,
Thank you for taking my call and we are truly sorry you opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
I can confirm that contact was made with you and all the concerns raised have been addressed.
Thank you for giving us an opportunity to resolve your complaint.
Regards,
Customer
Thank you for taking my call and we are truly sorry you opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
I can confirm that contact was made with you and all the concerns raised have been addressed.
Thank you for giving us an opportunity to resolve your complaint.
Regards,
Customer