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elric A

1 reviews | Active since May 2014

26 Jun 2015, 10:29

No response - out of stock

I have a contract that was due for upgrade***), i then phoned 127 and spoke to Andrew Nkosi. I placed an order for Galaxy J100 and he told me that the phone will be delivered within 7 working days. After 7 working days i received no phone or any feedback concerning the delivery. I then phone to find out where the phone is, and was told that he will have to email Andrew to follow up on the delivery. I received no feedback from Andrew. I then phoned agian today and spoke to Sebone and he told me that the Galaxy J100 is discontinued. After 2 weeks of waiting and phoning around, it was told that the phone is discontinued. THAT IS BAD SERVICE.<br> Now i must still wait for Andrew to phone me back. I must now wait another 7 working days for my new phone.

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply26 Jun 2015, 13:34
Official
Hello echassee01@,

Thank you for bringing the matter to our attention and we do apologise for the inconvenience.

Please note we have escalated the matter to our Sales department and we assure you that feedback will be provided the soonest.

Regards
SMT